User docs/Administrator guide

Products and orders

#Products and pricing

Products belong to a product group, which is how the store organises them (/store/{group} in the client area). Each product has a status, a sort order, optional stock (stock_enabled, stock_qty, allow_backorder) and an optional provisioning module with its module settings.

Prices are set per currency and billing cycle. The cycles are monthly, quarterly, semiannual, annual, biennial, triennial and one_time. Currencies are enabled in Admin → Billing → Currencies; at least one must be enabled before the store can sell.

Bundles combine products, order forms give a product group its own order page, and usage metrics bill metered usage (the usage.bill task runs hourly).

#Orders

A client order creates an order, its services and the first invoice. Orders can be approved automatically by rules evaluated when the order is created or its invoice is paid; otherwise staff accept them in Admin → Products & services → Orders. Fraud screening runs on new orders: scores from the built-in rules and fraud addons add up, and Admin → Security → Fraud sets the accept / review / reject thresholds. A fraud check that fails is ignored, so an outage never blocks sales.

#Cancellations

Clients request cancellation from the service page (immediately or at the end of the billing period). Requests appear in Admin → Products & services → Cancellations.