Developer docs/Platform reference
Email templates
49 templates, from pelty_notifications::template::TEMPLATES. Defaults (subject and body) come from the locale files (email.<name>.subject, email.<name>.body); admins override them per locale in Admin → System & settings → Email templates, and deleting an override restores the default. Variables are written {{name}} in subject and body.
| Template | Name | Default subject (en) | Variables |
|---|---|---|---|
admin_account_locked | Admin account locked | Account locked: {{email}} | email ip attempts minutes company |
admin_login_alert | Admin sign-in from a new IP | New sign-in to your admin account | email ip user_agent time company |
password_reset | Password reset | Reset your {{company}} password | name link expires_minutes company |
contact_invite | Contact invitation | You've been invited to {{company}} | name inviter link expires_days company |
email_verify | Email verification | Confirm your email for {{company}} | name link company |
cart_abandoned | Abandoned cart | You left something in your cart at {{company}} | items link company |
invoice_created | New invoice | Invoice {{invoice_number}} from {{company}} | name invoice_number total due_date link company |
invoice_reminder | Overdue reminder | Reminder: invoice {{invoice_number}} is overdue | name invoice_number total due_date days_overdue link company |
payment_failed | Failed payment (dunning) | Payment failed for invoice {{invoice_number}} | name invoice_number total reason next_retry link company |
invoice_due_soon | Payment due soon | Invoice {{invoice_number}} is due in {{days_left}} day(s) | name invoice_number total due_date days_left link company |
service_suspended | Service suspended | Service suspended: {{service}} | name service reason link company |
registrant_verify | Registrant e-mail verification (ICANN) | Please verify your contact e-mail for {{domain}} | name domain email deadline link company |
domain_expiry | Domain renewal notice | Your domain {{domain}} expires on {{expires_on}} | name domain expires_on days link company |
ticket_reply | Ticket reply | [{{ticket_number}}] {{subject}} | name ticket_number subject link company |
ticket_auto_closed | Ticket auto-closed (inactive) | [{{ticket_number}}] Ticket closed due to inactivity | name ticket_number subject link company |
ticket_autoreply | Ticket auto-reply | [{{ticket_number}}] We received your request: {{subject}} | name ticket_number subject department message link company |
ticket_staff_notify | Ticket activity (staff) | [{{ticket_number}}] {{customer}}: {{subject}} | name ticket_number subject customer department message link company |
quote_sent | Quote delivery | Quote {{quote_number}}: {{subject}} | name quote_number subject total valid_until link company |
affiliate_payout_requested | Affiliate payout requested | Affiliate payout requested: {{amount}} | affiliate amount link company |
client_signup | Client signup (welcome) | Welcome to {{company}} | name email link company |
password_changed | Password changed | Your password was changed | name ip link company |
order_confirmation | Order confirmation | Order confirmation #{{order_number}} | name order_number total link company |
quote_accepted | Quote accepted | Quote {{quote_number}} accepted | name quote_number total link company |
credit_card_expiring | Credit card expiring | Your card is about to expire | name card expires link company |
new_service_info | New product/service information | Your {{service}} is ready | name service username server link company |
service_unsuspended | Service unsuspended | Service reactivated: {{service}} | name service link company |
service_terminated | Service terminated | Service terminated: {{service}} | name service link company |
cancellation_confirmation | Cancellation request confirmation | Cancellation request received | name service cancel_date link company |
upgrade_order_confirmation | Upgrade order confirmation | Upgrade order for {{service}} | name service new_plan total link company |
domain_registration_confirmation | Domain registration confirmation | Domain registered: {{domain}} | name domain expires_on link company |
domain_renewal_confirmation | Domain renewal confirmation | Domain renewed: {{domain}} | name domain expires_on link company |
domain_transfer_initiated | Domain transfer initiated | Transfer started: {{domain}} | name domain link company |
domain_transfer_completed | Domain transfer completed | Transfer completed: {{domain}} | name domain expires_on link company |
domain_transfer_failed | Domain transfer failed | Transfer failed: {{domain}} | name domain reason link company |
domain_expired | Domain expired | Domain expired: {{domain}} | name domain expires_on link company |
invoice_payment_confirmation | Invoice payment confirmation | Payment received for {{invoice_number}} | name invoice_number total link company |
invoice_second_overdue | Second overdue notice | Second notice: invoice {{invoice_number}} is overdue | name invoice_number total due_date days_overdue link company |
invoice_third_overdue | Third overdue notice | Final notice: invoice {{invoice_number}} is overdue | name invoice_number total due_date days_overdue link company |
invoice_refund_confirmation | Invoice refund confirmation | Refund for invoice {{invoice_number}} | name invoice_number total link company |
credit_added | Credit added | Credit added to your account | name amount balance link company |
ticket_opened | Support ticket opened | Ticket #{{ticket_number}} opened: {{subject}} | name ticket_number subject link company |
ticket_auto_close | Ticket auto-close | Ticket #{{ticket_number}} closed | name ticket_number subject link company |
ticket_feedback_request | Ticket feedback request | How did we do on ticket #{{ticket_number}}? | name ticket_number subject link company |
affiliate_commission_earned | Affiliate commission earned | You earned a commission | affiliate amount balance link company |
affiliate_monthly_referrals | Affiliate monthly report | Your monthly affiliate report | affiliate signups conversions balance link company |
admin_new_order | New order (admin) | New order #{{order_number}} | order_number customer total link company |
admin_password_reset | Admin password reset | Admin password reset | name link company |
mass_mail | Mass mail / mail merge | {{subject}} | name first_name last_name email company_name subject message company |
provisioning_failed | Provisioning failed | Provisioning failed: {{action}} for service {{service}} | service action error link company |