# Support

| Page | Path | What it is for |
|---|---|---|
| **Support tickets** | `/tickets` | Your support tickets |
| **Projects** | `/projects` | Projects we are working on for you |
| **Verification** | `/verification` | Verify your identity |
| **Knowledge base** | `/kb` | Guides and answers |
| **Announcements** | `/announcements` | News and updates |
| **Network status** | `/network-status` | Service status |
| **Downloads** | `/downloads` | Files to download |

## Tickets

**Tickets** (`/tickets`) lists your support requests. **Open a ticket** (`/tickets/new`), choose the department and, where it applies, the service it is about, and attach files if needed. You get an email when staff reply, and you can reply from the client area (or by email, if your provider set up email piping). Close the ticket when you are done and rate the answer.

## Help yourself

- **Knowledge base** (`/kb`): guides and answers.
- **Announcements** (`/announcements`): news from your provider.
- **Network status** (`/network-status`, public at `/status`): outages and planned maintenance.
- **Contact** (`/contact`): a contact form for questions before you have an account.

## Identity verification

If your provider needs to verify your identity, **Verification** (`/verification`) shows what to upload.

| Method | Path | Summary |
|---|---|---|
| GET | `/api/v1/client/tickets` |  |
| POST | `/api/v1/client/tickets` |  |
| GET | `/api/v1/client/tickets/{id}` |  |
| POST | `/api/v1/client/tickets/{id}/close` |  |
| POST | `/api/v1/client/tickets/{id}/rate` |  |
| POST | `/api/v1/client/tickets/{id}/reply` |  |
| GET | `/api/v1/client/tickets/{tid}/attachments/{id}` |  |

Full request and response details: [HTTP API](developers/api.md).